Refund policy

1. Return Eligibility

We accept returns within 7–10 days of delivery under the following conditions:

• The item is defective, damaged, or not as described
• Wrong product or size delivered
• Item must be unused, unworn, and in original packaging
• Original tags, invoice, and accessories must be included

2. Non-Returnable Items

We do not accept returns for:

• Used or damaged products by customer
• Sale / discounted clearance items (if mentioned)
• Perishable, hygiene, or customized products
• Items returned after the return period

3. Exchange Policy

• Customers may request an exchange within 7–10 days of delivery
• Exchange depends on stock availability
• If the item is out of stock, refund or store credit will be provided

4. Refund Policy

• Refunds are processed after inspection of returned item
• Refund time: 5–10 working days
• Refunds will be issued via:
  • Bank transfer
  • Easypaisa / JazzCash
  • Original payment method (if applicable)

📌 Shipping charges are non-refundable unless the mistake is from our side.

5. Return Shipping

• If the product is defective or wrong: we will cover return shipping
• If return is due to customer change of mind: customer pays shipping

6. Order Cancellation

• Orders can be cancelled before dispatch only
• Once shipped, cancellation is not possible (return policy applies)

7. Damaged or Wrong Item

If you receive a damaged or incorrect item, please contact us within 24–48 hours with photos/videos so we can resolve it quickly.

8. Contact Us

For returns or refunds, contact: